Aggressive Inspection
The Quick Fix Approach
Typically a service tech locates the source of the most pressing problem(s) and performs a "quick fix" in your office to restore the unit to operating condition. This method does not seek to examine other components for potential failure, which will ultimately result in another service call "unrelated" to the original.
Consider the 'actual' cost of this approach:- Downtime = decreased hygiene production ($$$)
- Frustration = unhappy hygienist
- Cost of second service call, labor, and shipping
It Makes Good Sense
Experience has taught us all that "an ounce of prevention is worth a pound of cure". Our "aggressive inspection" method examines all components for probable failure in the near future. It makes good sense to replace a water tube, for example, that has become brittle from age and heat, while servicing the unit the first time. It costs only $2.75 in parts and approximately $10.00 in time/labor. In contrast to a failure at a later date which will cost the same $2.75 in parts, but $130.00 in labor, more shipping, more downtime. Additionally, a water leak could result in damage to other electronic components.
Items Check
Our initial inspection checks the following components:- All internal tubings (water & air)
- Electronically controlled valves (solenoids)
- Pneumatically controlled components (pinch valve)
- Mechanical components (water and air regulators)
- Circuit boards & connectors for corrosion.
Warranty
Our standard warranty covers all parts (replaced), as well as labor, for a period of 90-days from the date of shipment (usually date of invoice). In the event we overlook something "obvious", which may necessitate additional parts, labor, and shipping costs, we will perform the needed repair with no additional labor or shipping. You will be charged for needed parts ONLY. Warranty does not cover damage due to mishandling by freight carrier or abuse/neglect by owner of the equipment repaired. No warranty exists for repair estimates "declined" by the customer. This warranty includes all, but only, those items stated above and does not cover loss of income from downtime, even if a second repair is needed. There exists no other expressed or implied warranty beyond that which is stated herein.
Please Read
While it is impossible to guarantee complete detection of all potential component failures, our aggressive inspection method will uncover problematic areas which frequently necessitate additional service from the "quick fix" approach, saving you money overall.
Actual Photos Before Repair
